Return & Refund Policy
At USpree, we value customer satisfaction and strive to provide a smooth, worry-free shopping experience from the USA to Bangladesh. This policy explains how returns and refunds work under our service.
Return Eligibility
Customers may request a return within 5 days of receiving the product, depending on the original store’s return policy in the USA.
We will inform customers before order confirmation if a product is returnable or non-returnable.
Products must be unused, in original packaging, and in the same condition as received.
Customers may request a return within 5 days of receiving the product, depending on the original store’s return policy in the USA.
We will inform customers before order confirmation if a product is returnable or non-returnable.
Products must be unused, in original packaging, and in the same condition as received.
Return Process
To request a return, customers must contact USpree through email,or Social Media with the order details and reason.
Our USpree delivery team will personally collect the return item from the customer’s address and handle the entire process — including return shipping, paperwork, and communication with the U.S. store.
The customer is responsible for all return shipping and customs costs, unless the issue was caused by USpree.
We handle everything for the customer, ensuring a hassle-free return experience.
To request a return, customers must contact USpree through email,or Social Media with the order details and reason.
Our USpree delivery team will personally collect the return item from the customer’s address and handle the entire process — including return shipping, paperwork, and communication with the U.S. store.
The customer is responsible for all return shipping and customs costs, unless the issue was caused by USpree.
We handle everything for the customer, ensuring a hassle-free return experience.
Refunds
Refunds are based on the store’s refund policy in the USA. Once the U.S. store confirms the return and refund, we will process it for the customer.
Refunds will be issued through the same payment method used for the order.
If the customer paid a deposit, it will be refunded minus the 10% service fee if canceled before shipment.
After shipment, deposits are non-refundable.
We will handle the full courier insurance claim process for customers who purchase insurance, following the courier’s refund policy.
Refunds are based on the store’s refund policy in the USA. Once the U.S. store confirms the return and refund, we will process it for the customer.
Refunds will be issued through the same payment method used for the order.
If the customer paid a deposit, it will be refunded minus the 10% service fee if canceled before shipment.
After shipment, deposits are non-refundable.
We will handle the full courier insurance claim process for customers who purchase insurance, following the courier’s refund policy.
Damaged or Incorrect Items
If the product is damaged or incorrect upon delivery, the customer must notify our team immediately and check the product before signing.
If the damage occurred while the product was with USpree’s local team, we’ll find the best possible solution or offer a full refund/replacement.
If the damage or loss occurred during international shipping, claims will be handled based on the courier’s insurance policy if the customer purchased insurance.
If the product is damaged or incorrect upon delivery, the customer must notify our team immediately and check the product before signing.
If the damage occurred while the product was with USpree’s local team, we’ll find the best possible solution or offer a full refund/replacement.
If the damage or loss occurred during international shipping, claims will be handled based on the courier’s insurance policy if the customer purchased insurance.
Non-Returnable Items
Certain products may not be eligible for return or refund, including:
Items marked as “Final Sale” or “Non-Returnable” on the U.S. store’s website
Perishable goods, personalized items, or health and beauty products (if opened)
Any product not covered by the U.S. store’s return window
Processing Time
Refunds may take 5–15 business days after the U.S. store confirms the refund.
Processing time may vary depending on the original store, payment method, and bank or gateway policies.
Refunds may take 5–15 business days after the U.S. store confirms the refund.
Processing time may vary depending on the original store, payment method, and bank or gateway policies.
Policy Updates
USpree reserves the right to update or modify this policy at any time to improve customer experience and comply with U.S. and Bangladeshi regulations.
USpree reserves the right to update or modify this policy at any time to improve customer experience and comply with U.S. and Bangladeshi regulations.