Terms & Conditions

Last Updated: August 2026
Welcome to USpree (“USpree,” “we,” “our,” or “us”). By accessing our website, requesting a quote, placing an order, or using our services, you agree to these Terms & Conditions. Please read them carefully before using USpree services.

1. About USpree

USpree is a U.S.-registered S-Corporation headquartered in New York City, USA.
USpree operates as a personal shopping, international shipping, forwarding, and dropshipping service connecting the United States and Bangladesh.
We purchase products from official U.S. retailers and authorized sellers on behalf of customers and manage the international delivery process.
Our services include:
• Purchasing products from official U.S. retailers
• Receiving and handling products in the United States
• Repacking and package consolidation when required
• International shipping coordination
• Customs processing support
• Final delivery through trusted Bangladesh delivery partners
USpree acts as a service provider facilitating product purchasing and international logistics. Product availability, manufacturer warranty, retailer policies, and return approvals are controlled by the original retailer or manufacturer.

2. Customer Eligibility

Customers must be at least 18 years old to use USpree services or place an order.
By using our services, customers confirm that:
• All provided information is accurate and complete
• Product details have been reviewed before purchase confirmation
• The order complies with applicable laws and regulations

3. Ordering Process

Customers may place orders through:
• uspree.shop
• Social media channels
• Approved USpree communication platforms
The ordering process:
Customer sends a product link or product information.
USpree reviews product availability and provides a quote.
Customer confirms the order by paying the required advance payment.
USpree purchases the product after payment confirmation.
Product is shipped internationally to Bangladesh.
Remaining balance is collected through Cash on Delivery (COD).
USpree reserves the right to decline orders that cannot legally or practically be shipped.

4. Payment Terms

USpree offers flexible payment options.
Customers confirm orders by paying a required advance payment.
The remaining balance can be paid through Cash on Delivery (COD) after the product arrives in Bangladesh.
Cash on Delivery is available nationwide across Bangladesh.
USpree accepts payments through approved methods, including:
• Bangladesh mobile banking options
• Bangladesh bank transfer
• U.S. bank transfer
• Zelle
• Stripe Bangladesh payment solutions
• Other approved payment methods
Payment requirements may vary depending on product type, order value, and shipping requirements.

5. Order Cancellation

Before product purchase:
Customers may request cancellation before USpree purchases the product.
After product purchase:
Cancellation may not always be possible.
If cancellation is approved after purchase, applicable costs may apply, including:
• Retailer fees
• Restocking fees
• Shipping costs
• Other non-refundable charges
Once international shipment has been dispatched, cancellation is generally not available.

6. Product Authenticity

USpree purchases products only from:
• Official U.S. retailers
• Authorized sellers
• Verified brand websites
USpree does not intentionally source products from:
• Replica suppliers
• Unauthorized sellers
• Unverified marketplaces

7. Product Information Responsibility

Customers are responsible for confirming product details before purchase.
This includes:
• Product model
• Size
• Color
• Quantity
• Specifications
• Compatibility
• Other product requirements
Once a purchase is completed, USpree is not responsible for customer mistakes regarding product selection.

8. Product Inspection

When products arrive at USpree’s U.S. receiving location:
• Packages may be checked to confirm product identity, quantity, and visible condition.
• Sealed products are generally not opened to protect product integrity.
USpree is not responsible for manufacturer defects or issues that cannot be identified without opening sealed products.

9. Shipping & Delivery

Estimated delivery time:
15–30 days after shipment departure from the United States.
Delivery timelines may vary due to:
• Airline schedules
• Weather conditions
• Customs inspections
• Government regulations
• International logistics delays
• Courier delays
After arrival in Bangladesh, final delivery is completed through USpree’s trusted local delivery partners.
Bangladesh delivery partners handle:
• Local shipment processing
• Customer coordination
• Door-to-door delivery
• Cash on Delivery collection
USpree works to provide reliable nationwide delivery but is not responsible for delays caused by circumstances outside its reasonable control.

10. Delivery Delay Protection

USpree provides delivery delay protection for eligible orders.
If an order exceeds the estimated delivery timeframe:

After Estimated Delivery Date

Customers may receive a 50% refund of the total amount paid to USpree if:
• The product has not been delivered, and
• The customer chooses not to continue waiting.

More Than 7 Additional Days Delayed

Customers may receive a 100% refund of the total amount paid to USpree if:
• The product has not been delivered.

14 Days or More Beyond Expected Delivery

USpree will review the situation and provide an appropriate resolution, which may include additional compensation or refund depending on circumstances.
Customers who choose to continue waiting instead of requesting a refund may receive:
50% off the service fee on their next USpree order.
Delay compensation does not apply after the product has been delivered.
Compensation may not apply to delays caused by:
• Incorrect customer information
• Customer refusal to accept delivery
• Customs decisions
• Government restrictions
• Restricted products
• Events outside USpree’s control

11. Returns & Refunds

USpree is not a traditional retail store and generally does not provide automatic returns after delivery.
Customers must report any issue within:
24 hours of delivery.
Customers should provide:
• Parcel photos
• Product photos
• Order details
• Explanation of the issue
USpree will review each case and try to find the best possible solution.
Refunds are not guaranteed and depend on:
• Product condition
• Retailer policy
• Manufacturer policy
• Shipping circumstances
• Case details

12. Cash on Delivery Refusal Policy

If a customer refuses delivery after the product arrives in Bangladesh:
• The advance payment is non-refundable.
• The customer may be responsible for related costs.
• Future orders may require full advance payment before processing.

13. Dropshipping & Forwarding Service

USpree provides international forwarding and dropshipping support.
Customers, businesses, and resellers may send products purchased from U.S. stores or suppliers to USpree’s U.S. receiving location.
USpree provides:
• Package receiving
• Package checking when possible
• Repacking
• Package consolidation
• International shipping
• Bangladesh delivery support
Dropshipping customers are charged according to the applicable forwarding terms.
A required payment must be completed before shipment from the United States.
For forwarding orders, product quality, authenticity, warranty, and seller-related issues remain the responsibility of the original seller.

14. Shipping Protection & Insurance

USpree provides basic protection coverage for eligible shipments.
Customers may purchase additional shipping protection for higher-value orders.
Insurance may cover eligible situations including:
• Loss during transit
• Damage during transit
• Theft during transit
Insurance claims must be submitted within 24 hours of delivery with:
• Photos/videos
• Order information
• Proof of product value
• Shipping details
Insurance coverage applies only according to the purchased protection terms.
Shipping fees, service fees, customs charges, and additional costs may not be covered unless specifically stated.
Maximum coverage may vary depending on the selected protection plan.

15. Restricted Products

Some products may not be eligible for international shipping due to:
• Airline restrictions
• Safety regulations
• Customs laws
• Government restrictions
Restricted items may include:
• Weapons
• Illegal products
• Hazardous materials
• Flammable items
• Other prohibited goods
USpree may refuse any order that cannot be legally shipped.

16. Customer Responsibilities

Customers are responsible for:
• Providing correct product information
• Providing accurate delivery information
• Reviewing product details before purchase
• Accepting delivery when notified
USpree is responsible for assisting customers and managing the shipping process but is not responsible for issues caused by incorrect customer information.

17. Business & Reseller Orders

USpree supports:
• Bulk orders
• Business sourcing
• Reseller customers
• Product forwarding solutions
Business customers may contact USpree for customized shipping solutions.

18. Legal Compliance

USpree follows applicable U.S. export regulations and Bangladesh import requirements.
If shipments are delayed, inspected, or restricted by authorities, USpree will assist customers whenever possible.
Final decisions made by government authorities are outside USpree’s control.

19. Limitation of Liability

USpree is not responsible for:
• Retailer decisions
• Manufacturer decisions
• Airline delays
• Customs decisions
• Third-party courier issues outside USpree’s control
USpree’s liability is limited to the amount covered under applicable protection terms or payments made under the order.

20. Changes to Terms

USpree reserves the right to update these Terms & Conditions at any time.
Updated terms will be reflected by changing the “Last Updated” date.
Continued use of USpree services after updates means acceptance of the revised terms.

Contact Information

USpree
New York City, USA
Email: [email protected]
Website: uspree.shop
Buy from the USA. Ship to Bangladesh.
Simple. Authentic. Reliable.